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Service Delivery Manager

Job Field:
IT & Data Management Jobs
Discipline:
IT Director Jobs
Country:
United Kingdom
Region:
All England
Contract Type:
Temp / Locum / Contract
Currency:
£
Salary Description:
Negotiable
Posted:
13-Sep-18
Recruiter:
Clinical Professionals
Job Ref:
JO-1809-416273


Service Delivery Manager

6 Month Initial Contract - 450 - 500 per day

*Service Delivery Manager required by global Pharmaceutical firm based in Maidenhead*

A global Pharmaceutical firm based in Maidenhead are currently looking for a Service Delivery Manager to be responsible for working with 3rd party vendors to ensure they respond and properly action support tickets that are raised during several global IT transformation programmes that are happening currently at the company.

Upon joining, the Service Delivery Manager will be responsible for monitoring and reporting on issues raised and act as an escalation point and ensure SLAs are being followed and adhered to, as well as ensuring internal support teams are also responding to tickets in a timely manner. Ideally, we are looking for a Service Delivery Manager who is from an ITIL background and can action problem and change management and set up processes to improve the overall performance of internal teams and vendors.

In terms of skills, the Service Delivery Manager should have good experience of ITIL and ideally have improved the performance of 3rd party vendor sorting large IT projects. Ideally, the Service Delivery Manager will have multisector experience and will be able to show examples of times where they have held vendors to account.

During the first 6 months, the Service Delivery Manager will be expected to improve vendors and internal processes and following this, we foresee the role being involved in different areas and projects within the business, so in terms of longevity, this role could be very interesting for the right person

If this sounds interesting, please apply within!

Closing Date:
21/09/2018

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